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Gold Support
Support for Desktops, Laptops, Servers and Back Office Software
Our Gold Service offers the following support for desktops, laptops, servers and back office software:
- A complete audit of your IT desktop hardware and operating systems
- Unlimited telephone support within normal working hours (9.00am to 5.30pm)
- Onsite desktop support - 8 hour response x 4 hour fix
- Onsite server support - 4 hour response x 4 hour fix
- Support for desktop, laptop, server and network hardware
- Support for peripherals, such as printers and scanners
- Support for operating systems and back office software and networks
- Replacement equipment if hardware removed for repair
- Rapid remote dial-in support
- All network/desktop/server hardware covered against failure
Please see our support level comparison table.
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