Platinum Support
Support for Desktops, Laptops, Servers and Back Office Software
Our Platinum Service offers a complete Managed Solution and provides the following support for desktops, laptops, servers and back office software:
- A complete audit of your IT desktop hardware and operating systems
- Unlimited telephone support within normal working hours (9.00am to 5.30pm)
- Onsite desktop support - 8 hour response x 4 hour fix
- Onsite server support - 4 hour response x 4 hour fix
- Support for desktop, laptop, server and network hardware
- Support for peripherals, such as printers and scanners
- Support for operating systems and back office software and networks
- Replacement equipment if hardware removed for repair
- Rapid remote dial-in support
- All network/desktop/server hardware covered against failure
- Regular remote and onsite support dependent on needs
BOM's Managed Services takes complete responsibility for your IT system, as would an inhouse IT department - except with a Managed Service package it's like having your dream IT department: the full gamut of BOM's highly qualified and field-experienced IT specialists at your service, without any of the costs associated with employment and office space.
Managed Service contracts enable BOM to act on a proactive basis for your IT system. Instead of waiting for a fault to occur, we are able to do everything in our power to prevent a fault from occurring in the first place, and to ensure that should the worst happen, your system is properly prepared to facilitate a full recovery.
BOM's Managed Services provides proactive management of all network resources, including:
- Anti-virus measures and currency
Ensures that your virus protection is optimised and current
- Data backup and restoration assurance
Ensures that backups are carried out, and that system restore data is viable and capable of a full system rebuild
- Hardware and network optimisation
Ensures that your network is up to the job demanded of it, and that it is working at its best
Please see our support comparison table.
