Support Comparison Table
| Feature | Bronze | Silver | Gold | Platinum |
General |
| Complete Audit Of All IT Systems |  | | | |
| Unlimited Telephone Support (9:00am - 5:30pm) | | | | |
| Onsite Desktop Support | | | | |
| Onsite Server Support | | | |
| Rapid Remote Dial-in Support | | | |
| Support For Desktop and Laptop Hardware | | | | |
| Support For Server Hardware | | | |
| Support For Network Hardware | | |
| Support For Peripherals (Printers/Scanners) | | | | |
| Support For Operating Systems | | | | |
| Support For Back Office Software | | |
| Support For Networks | | |
| Replacement Equipment If Required | | | |
| All Hardware Covered Against Failure | | |
| Regular Remote Or Onsite Support | |
Desktops and Laptops |
| Hardware | | | | |
| Operating System | | | | |
| Office Suite | | | |
Peripherals |
| Printers | | | | |
| Scanners | | | | |
| Others | | | | |
Servers |
| Hardware | | | |
| Operating System | | | |
| | |
| Web Browser Monitoring | | | |
| Proxy / ISA | | |
| SQL | | |
Security |
| Backup | | |
| Antivirus | | |
| Firewalls | | |
| Disater Recovery | |
Infrastructure |
| Hubs / Switches | | |
| Routers | | |
| Cabling | | |
| Virtual Private Networks (VPNs) | | |
| Packet Shaping | | |
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