BOM Group Repair Services
Unfortunately it is a fact of life that things break down, which is often when it's most inconvenient. That is why we believe our repair facility is a critical function within BOM Group's complete services offering. We aim to provide customers with a fast, flexible and cost effective repair solution which minimises downtime. Some of the typical repairs undertaken include;- Battery pack repairs and the repair of Flash circuits, Ethernet ports, Memory circuits, Interface circuits and Serial interfaces. Our engineers are able to deal effectively with your Router Switch and Hub repairs on all major network vendors including Cisco, 3Com, HP, Avaya, Nortel, Polycom, Nokia and Juniper.
Repair options:
Priority
Items classified as 'priority' are dealt with immediately upon receipt at one of our repair facilities, and we aim to turn these around within 48 hours. Identical or similar equipment can be provided as a loan during the period of the repair.
Standard
A standard 5 day turnaround service. Loan equipment can be provided if required.
Our engineers employ strict quality control procedures throughout the repair process. These include thorough screening and virus detection/removal on receipt, and functionality testing prior to dispatch.
Key benefits of BOM Group's services include:
- Coverage across the South West of England
- 90 day return-to-base warranty
- 12 month extended warranty option
- Customised labelling
- Component level repair
- Strict & rigorous ISO9002 quality control processes throughout
- Manufacturer approved diagnostic/test technology
- Soak testing
- Electrical safety testing (PAT)
- Approved anti-virus protection measures
- Repackaging and labelling of all repair items
- Complete confidentiality & data protection guaranteed
